Last Updated: October 23, 2025
We operate a direct pricing model designed exclusively for professional customers in the LED display and AV integration industry. By eliminating traditional sales overhead and working on efficient margins, we offer competitive pricing on professional-grade equipment.
As a result, we do not accept general returns on opened products. We have no secondary market for open-box or used equipment - everything we sell is new, factory-sealed professional equipment.
Every NovaStar product includes a 3-year manufacturer warranty. This comprehensive coverage protects your investment and ensures long-term reliability for your installations.
We understand that occasionally products may arrive defective or damaged. We provide a generous 60-day DOA policy.
Within 60 days of delivery: If you receive a defective or non-functional product, we will replace it directly at no charge. This includes:
Process: Contact us immediately with your order number and description of the issue. We'll arrange a direct swap-out to minimize your downtime.
After the 60-day DOA period, all product issues are covered under the 3-year NovaStar manufacturer warranty. We will assist you with the RMA (Return Merchandise Authorization) process:
Note: Warranty RMA processing times vary and are handled by the manufacturer. We'll support you throughout the process.
In rare circumstances, we may accept returns within 30 days of purchase for unopened, unused products in original packaging. This is subject to:
This exception is granted at our sole discretion and is not guaranteed. We encourage you to carefully verify product specifications and compatibility before ordering.
The following items cannot be returned under any circumstances:
Inspect all packages upon delivery. If you notice damage to the shipping box:
Claims for shipping damage must be filed within 48 hours of delivery.
If we ship you the wrong product, we will:
Please contact us within 7 days of receipt if you receive the wrong item.
Before shipment: Orders can be cancelled without penalty if we have not yet shipped the product.
After shipment: Once an order has shipped, it cannot be cancelled. Standard return policy applies upon receipt.
Special orders: Custom-configured or special-order items cannot be cancelled once the order is placed.
Approved refunds (DOA replacements, shipping errors, or approved returns) will be processed as follows:
We're here to help ensure you order the right product the first time:
We want you to be confident in your purchase. It's much easier to ask questions before ordering than to deal with returns.
Have questions about this policy or need to report an issue?
Olympian LED
Email: sales@olympianled.com
Phone: 321-747-3220
This policy applies to all purchases made through novastarled.com. We reserve the right to update this policy at any time. Professional customers are expected to review product specifications carefully before ordering.
